Codes and Descriptions

This section contains:

Response file decision codes and descriptions

The Mastercard and Visa decision codes are shown in the tables below

Mastercard Codes
Code Description

The card number and expiry date have not changed.

No code is associated with this response from Mastercard.

CONTAC The card account has been closed.
CONTACH Contact card holder.
EXPIRY A new expiry date has been provided in the response.
NOMATH No match was found in Mastercard’s system.
UNKNWN Unknown Mastercard.
UPDATE A new card number or new expiry date has been provided in the response.
VALID

No updates were found but the account is valid.

34 All recurring transactions should be stopped for this merchant.
43 Non-UK card.
000101 The credit card account number contained at least one character that was non-numeric.
000102 The credit card account number contained a bad check digit.
000103 The request contained an invalid expiration date (for example, the month and year were inverted).
000104 The merchant is not registered in the Account Updater program.
000105 Invalid account number provided.
000122 The merchant is not registered in the Account Updater program.
Visa Codes
Code Description
A A new card number and/or expiry date is provided in the response.
C The account queried has been closed.
E A new expiry date is provided in the response.
F A more recent card number and/or expiry date than the one in the inquiry has beenfound but it has already expired.
G Non-UK card.
N The Issuer BIN for the card account number requested does not participate in theAccount Updater program.
P

The Issuer BIN for the card account number requested participates in the AccountUpdater program but no match was found.

Typically, this response confirms that the merchant has current information for the cardaccount number queried.

Q Please contact the cardholder for more information regarding payment.
V The card number and expiry date have not changed.
Z No match was found in the system.
00 New details found.
01 No change to primary account number.
02 The PAN is no longer valid because the cardholder has switched banks and the newbank does not issue Visa cards.
03 The account is being switched to a different bank. Please wait 48 hours and resubmit therequest.
05 An older expiry date was found in the Visa Account Updater.
12 The primary account number is invalid.
13 The merchant account number is invalid.
17 Invalid card expiry date.
18 Issuer not subscribed.
19 Primary account number not found in Visa Account Updater program.
20 Issuer has closed the account.
21 BIN not participating in Visa Account Updater program.
22 The merchant account number is not enabled for the Account Updater program.
26 The expiry date in the request has an invalid format.
27 The card holder has opted not to participate in the Account Updater program.
51 The recurring transaction should be stopped at the card holder level.
52 The recurring transaction should be stopped at the merchant level.
53 The recurring transaction should be stopped at the Merchant Policy Reference Numberlevel.

File or record error codes

This table lists the codes and descriptions returned in the acknowledgement file when there is a file or record error.

Return Code Description
9050 You submitted an empty file.
9051 Your file exceeded the maximum file size limit of 1 MB.
9052 You have already submitted a file with the same name, which was processed.
9053

The record contains an invalid store/FMA combination.

The store ID is not valid for this merchantaccount number.

9054 The record contains an invalid store ID or store password.
9055 The Account Updater service is not available for this merchant.
9056 The record is incomplete: it is missing a mandatory value (for example: an expiry date or card type).
9057

The record contained an invalid field:

  • The card value contains non-numeric values
  • The card type is not supported
  • The expiry date was not properly formatted – should be MMYY
9058 The record contains an FMA not associated with this merchant.
9059 The file could not be processed due to an internal error. Please contact Technical Support formore information.
9068 The record contains an invalid confirmation number; either it was entered incorrectly or it is more than 24 months old.
9073 The Card Type (card brand) specified for this record is not enabled for the Account Updaterservice. Please contact Technical Support for more information on enabling card brands.
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