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Going Live

This section provides details on how to apply for a live account and move from the Test to the Production environment.

Applying for a Live Account

Click here to apply for a live Paysafe partner account to start onboarding merchants.

Moving from Test to Production Environment

The Test and Production environments are two separate integrations. Your API requests in the Production environment must use your Production partner account details:

  • Production partner account number
  • Production API Key

To process live transactions, your API requests should point to the Production API endpoints:

For example:

Test accounts enable you to process API requests that mirror the functionality on the Production environment. Once you are satisfied with your integration to the Test environment, you will need to repeat any configuration changes made to your Test account on the Production account. Keep a record of any changes requested and carried out.

Go Live Checklist

See below for details of website compliance and other checks that your merchants should complete before going live and processing payment transactions. You can also send your merchants to the Paysafe Go Live Checklist to read this information for themselves.

Payment Processing

  • Make sure merchants have submitted the necessary documentation or evidence to support any PCI DSS compliance requirements.
  • Ensure you have tested your supported payment methods in a number of scenarios, including success, failed, and pending, and in an end-to-end process (i.e., from website order through to final settlement and payment, including handling of cancelled transactions and refunds).
  • Ensure your the merchants' customer support, operations, logistics, and finance teams have been trained to support the new system.
  • Please supply any additional information requested by your Paysafe Sales representative or account manager.

Website Compliance

Before your merchants go live with the Paysafe service, their e-commerce website provides the following information:

  • Payment Method Logos of the payment methods they are offering through Paysafe. For a list of icons, see Payment Method Logos.
  • Company Name and Registration Number (if applicable)
  • Full Terms and Conditions of Their Service
  • Privacy Policy – Complying with local Data Protection legislation and explaining how they deal with customers’ personal information. Their policy should state that they do not share or sell customers’ personal information to third parties.
  • Returns Policy – Describing what happens when a customer wants to return an item ordered on their website. The policy should include a “cooling off” period for the online customers to decide if they want to cancel the order and/or return the goods or services.
  • Contact Details – Where customers can reach the merchant and return unwanted or faulty items. They should include the business address from which they operate or trade, an email address, and a phone number. Note that providing a PO box as a contact address is not acceptable.

Further information may be required for higher-risk businesses. Merchants will also be asked to confirm that their website is owned by their business or organization.

Businesses trading in the European Union must provide this information to comply with the Distance Selling Regulations. Similar regulations apply to other regions.