Getting Started

Once the merchant set up process is complete, an administrator-level account is created for the merchant in the Business Portal. The Merchant Administrator will have the capability to create and manage new users and their profiles. To learn more about Administrator-level features and other roles and responsibilities, refer to the section, Creating and Managing Users.

Signing Up

You need to have your user profile already created in the Business Portal to log in. If you do not have your login credentials, contact your administrator to create a user profile so you can access the features. To learn more about the user creation process, refer to the section, Adding New User in Creating and Managing Users.

Logging in to the Business Portal

You can log in to the Business Portal from the login screen. Click https://merchant.paysafe.com/portal#/login to go to the login page of the Business Portal, as illustrated below:

Enter your credentials and login to the Business Portal. If you do not have your credentials, refer to the section “Signing Up” or contact your administrator to create your user profile.

Forgot your Password

If you have forgotten your password, then you can reset it using the Forgot your password link on the login page.

  1. Click Forgot your password? link.

  1. Enter your username and click the I'm not a robot box.

  2. Click Submit. A password reset email will be sent to your email ID.

  1. Follow the instructions in the email to set a new password.

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