Frequently Asked Questions (FAQs)

How can I start accepting Card Present with Paysafe?

Contact your account manager to configure your account.

Who can use it?

All Merchants and Partners operating in North America and UK can start processing Card Present transactions.

If I have questions on my CP transactions, whom should I contact?

All merchants can contact Paysafe using customersupport@paysafe.com

How can I order terminals?

Contact your account manager to get the purchase order form.

How long does it take to start using a terminal?

Once your terminals are shipped and received, they can be used right away.

Where can I see Card Present transactions details?

All Card present and ecommerce transactions are available in the Netbanx back-office.

Can I refund a Card Present transaction in the back-office?

  • For North America merchants, you can refund a transaction in the Netbanx back-office.

  • For UK merchants, you can only refund using a terminal.

Is Handpoint secure?

The NETBANX payment gateway is PCI DSS certified level 1, and the card reader has the P2PE (Point-to-Point Encryption) PCI DSS certification. With Handpoint, all sensitive data is encrypted within the card reader and sent straight away, fully secured, to our gateway. No card details are ever stored on the card reader, or your mobile device.

When and why should I need to update the card reader?

According to Visa and MasterCard regulations the card reader configurations need to be updated once every 16 months. Also, card reader firmware upgrades may be necessary if additional functionality is introduced or maintenance upgrades are required. The card reader update procedure can be started from within the mobile app.

How does Handpoint handle card information?

To ensure total security, Handpoint does not store card information on the smartphone or tablet. Card information is encrypted with P2P encryption and stored in the Handpoint PCI-DSS certified environment.

What is EMV?

  • EMV is the most secure technology available to manage payments in the card industry today. The standard is usually referred to as chip & PIN.

  • EMV is approved by EMVCo, owned by American Express, JCB, MasterCard and Visa. EMVCo takes care of the testing and approval process, and oversees the procedures for confirming compliance with the EMV standards.

What does chip & PIN mean for me?

First and foremost it means that your payments are secure. Your chip & PIN card has an embedded microchip that has the capacity to store information in a secure way. Instead of handing over a card to the merchant, the customer inserts it into the card reader themselves and enters a four digit PIN to confirm the amount to be paid. It‘s simple and secure.

What does it mean that NETBANX is PCI DSS certified?

NETBANX is compliant with the PCI DSS security standard created by Visa, MasterCard, JCB, American Express and Discover. The abbreviation stands for Payment Card Industry Data Security Standard.

Why was the standard created?

The standard was created to prevent security breaches. All PCI DSS certified companies like NETBANX have to undergo inspection on a regular basis in order to retain their licence to handle, process, store and transmit card data.

What is P2PE?

  • In technical terms P2PE is ‘Card data encrypted on the validated SRED* card reader and sent as an unreadable text for decryption to our PCI DSS validated gateway.‘

  • The data remains encrypted between the source and the destination, with no decryption of the data feasible at any point between the source and the destination.

    *Secure reading and exchange of data

    ** Payment Card Industry Data Security Standards

Why is there a separate card reader?

Handpoint use a separate card reader for reading the chip and entering the PIN to protect your customers‘ card details. The card reader is encrypting the card information before the payment is processed. This way even if the smartphone or tablet has been compromised card data is still protected.

Is the card reader secure?

Our card reader uses a state-of-the-art encryption process to protect card data. All card payments must be confirmed with a PIN.

What happens if my card reader is lost or stolen?

No sensitive data is ever stored on the card reader, so there is no way to access card information.

Also the card reader cannot be used without the shared secret key we send you at the setup stage. Please inform us at supportmpos@netbanx.com if your card reader is lost or stolen and we will disable the device, and send you a new one.

What are the card reader certifications?

Our card reader has PTS DSS, SRED and EMV I+II certifications for accepting payments.

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