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Account Management API Errors

JSON error responses from the Account Management API include information in the body of the response similar to the following.

Error Code Example
{
   "error":{
      "code":"8500",
      "message":"The merchant name you submitted already exists.",
      "links":[
         {
            "rel":"errorinfo",
            "href":"https://developer.paysafe.com/en/rest-api/partners/account-management/test-and-go-live/account-management-errors#ErrorCode8500"
         }
      ]
   }
}
Error Field Example
{
  "error": {
    "code": "5269",
    "message": "The ID(s) specified in the URL do not correspond to the values in the system.",
    "details": [
      "Account id [{{accountNumber}}] does not exist"
    ],
    "links": [
      {
        "rel": "errorinfo",
        "href": "https://developer.paysafe.com/en/rest-api/partners/account-management/test-and-go-live/account-management-errors#ErrorCode5269"
      }
    ]
  }
}

The error object consists of the following elements:

Element Type Description Required?
code string The error code. Also shown in the X-Application-Status-Code response header. Yes
message string The error message describing the error. Yes
details string array Details of any parameter value errors in the body of the request. Optional

links
(Array of rel:href pairs)

rel string The type of link: "errorinfo". Yes
href string The URL within the Developer Center that contains a description of the error. Yes

To save you having to parse the response body to find the error information, you can retrieve the error code from the X-Application-Status-Code response header.

This is a summary of all errors that could be returned when using the Card Payments API, including HTTP Status Codes.

HTTP Status Code Summary

Code Range Description
1xx: Informational Communicates transfer protocol–level information.
2xx: Success Indicates that the client’s request was accepted.
3xx: Redirection Indicates that the client must take some additional action in order to complete the request.
4xx: Client Error Indicates that the client has made an error with the request.
5xx: Server Error Indicates that an error occurred on the server side.

Common HTTP Response Status Codes

Code Description
200 OK Everything worked as expected.
201 Created The request was successful. Paysafe created a new resource and the response body contains the representation.
202 Accepted This indicates that the client’s request will be handled asynchronously. It tells the client that the request appears valid, but it still may have problems once it is processed.
204 No Content This is usually returned in response to a PUT, POST, or DELETE request when the REST API declines to send back any status message or representation in the body of the response message.
304 Not Modified The client's cached version of the representation is still up to date.
400 Bad Request This often indicates that a required parameter is missing or that a parameter is invalid. This is a generic client-side error status, used when no other 4xx error code is appropriate.
401 Unauthorized This indicates that the client tried to operate on a protected resource without providing the proper authorization. They may have provided the wrong credentials or none at all.
402 Payment Required The parameters were valid but the request failed.
404 Not Found The requested resource does not exist.
405 Method Not Allowed The client tried to POST or PUT to a resource that would not accept it.
415 Unsupported Media Type

The request is in a format not supported by the requested resource for the requested method.
429 Too Many Requests The application is sending too many simultaneous requests.
500 Internal Server Error An error occurred with an internal server.
502 External Server Error We received an invalid response from the upstream gateway in attempting to fulfill the request.

Common Errors

HTTP Status Code Error Code Description
500 1000 An internal error occurred.
502 1001 An error occurred with the external processing gateway.
500 1002 An internal error occurred.
500 1003 An internal error occurred.
500 1007 An internal error occurred.
500 1008 An internal error occurred.
429 1200 The API call has been denied as it has exceeded the permissible call rate limit.
401 5000 Your merchant account authentication failed. Either your store ID/password is invalid or the IP address from which you are sending the transaction has not been authorized.
400 5001 The submitted currency code is invalid or your account does not support this currency.
400 5003 You submitted an invalid amount with your request.
400 5004 You submitted an invalid account type with your request.
400 5005 You submitted an invalid operation type with your request.
400 5010 The submitted country code is invalid.
400 5016 The merchant account you provided cannot be found.
400 5017 The merchant account you provided is disabled.
402 5021 Your transaction request has been declined.
400 5023 The request is not parsable.
409 5031 The transaction you have submitted has already been processed.
401 5040 Your merchant account is not configured for the transaction you attempted.
400 5042 The merchant reference number is missing or invalid or it exceeds the maximum permissible length.
400 5068 Either you submitted a request that is missing a mandatory field or the value of a field does not match the format expected.
404 5269 The ID(s) specified in the URL do not correspond to the values in the system.
403 5270 The credentials provided with the request do not have permission to access the requested data.
406 5271 You requested a response in the 'Accept' header that is in an unsupported format.
406 5272 The 'Content-Type' you specified in request header was submitted in an unsupported format.
404 5273 Your client reached our application but we were unable to service your request due to an invalid URL.
401 5275 The authentication credentials provided with the request have expired.
401 5276 The authentication credentials provided with the request provided have been disabled.
401 5277 The authentication credentials provided with the request have been locked due to multiple authentication failures.
401 5278 The authentication credentials provided with the request were not accepted for an unknown reason.
401 5279 The authentication credentials are invalid.
401 5280 The required authentication credentials were not provided.
405 5281 The request uses an action (e.g., GET, POST, or PUT) that is not supported by the resource.
400 5501 The profile does not have an active credit card.
400 5502 Either the payment token is invalid or the corresponding profile or bank account is not active.

Account Management Errors

HTTP Status Code Error Code Description
400 8500 Merchant name already in use.
400 8501 Account name already in use.
400 8502 Legal name already in use.
400 8503 Account address already exists.
400 8504 Business owner current address already exists.
400 8505 The previous address was already added to this business owner.
400 8506 There is already an ID document assigned to this business owner.
400 8507 The ID document type provided is not supported for this region.
400 8508 The terms and conditions have already been accepted.
400 8509 The account activation request you have submitted is incomplete.
400 8510 The account activation request you have submitted is not valid.
400 8511 The account status is not valid.
400 8512 There is already a bank account associated with the account ID provided.
400 8513 Your bank account cannot be validated. Please contact support.
400 8514 Microdeposit already sent to bank account.
400 8515 Identity ID is already associated to a merchant account.
400 8516 Identity ID does not have the correct status to be registered.
403 8520 The partner is not configured to execute this operation.
400 8521 The account transaction options and/or status could not be updated.
400 8522 An error occurred with your merchant account configuration. The amexMid field cannot be used for the current partner configuration.
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