Onboarding Holds

This report captures accounts under a partner that are on-hold during the onboarding process. The report includes data for ISVUS ISVs who are using Simplified Onboarding App form. It captures the applications put on hold before enabling the merchant/partner for the first time as part of the onboarding process. This report does not capture data for cases when an enabled merchant/partner is put on hold.

By default the report returns data for CREATION_DATE = (Current date (UTC) - 30 day) to Current date

Column Column Header Description Definition
A NOTES NOT USED
B PARTNER_NAME ISV Partner name
C ACCOUNT_ID FMA # of the account boarded
D ACCOUNT_NAME DBA name of the account boarded
E LEGAL_NAME Legal name of the account boarded
F STATE/PROVINCE State or Province location of the account boarded
G COUNTRY Country of the account boarded
H CONTACT_NAME Name of contact person for the account boarded
I WORK_PHONE_NUMBER Contact Person's Phone Number
J EMAIL_ADDRESS Contact Person's E-mail
K LOCALE Language preference for communications and interfaces
L ENABLED_DATE Date the account was set to 'Enabled' status
M FIRST_TRANSACTION_DATE The date of the first transaction performed on the account boarded
N AMOUNT_IN_CURRENT_ACCOUNT Current Balance that has not been paid out yet
O STATUS 'Enabled' vs 'Disabled' status
p ON_HOLD_REASON_CODE Reason code for Payments Hold
Q ON _HOLD_REASON Payments Hold Reason code definition
R APPLICANT_EMAIL Email address of merchant applicant
S AUTO_SENT_EMAIL_COUNT Count of automated e-mails sent to advise of hold / reasons

On-Hold Reasons

Reason Code Description
PRI Pending Risk Investigation
CIT Collection Item
MDF Micro Deposit Failed
PCW Pending Compliant Website
FMB Failed Monthly Billing
RSD Require Security Deposit
APN Merchant Payment - No Debit
RMD Require Micro Deposit
PCB Pending Compliant Website and Banking Info
MDR Micro Deposit Returned
PUA Payable upon Account Manager request
RPD Rejection/Return on Payment or Debit
INC Incomplete Application
RBI Require Banking Info
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