Onboarding

This report captures status information of all applications / accounts under a partner during the onboarding process. It provides the status information across the onboarding journey at any given point until the account is Enabled for processing.

The report also captures the following statuses:

  • Simplified Onboarding App form (before the application is submitted): Registration pending’, ‘Business info pending’, ‘Owner Info pending’, ‘KYC check pending’, ‘Bank Info Pending’, ‘Bank Documents Pending’, and ‘Submit Pending’ (Note: there is no Submitted status, the next status will be ‘Processing group compliance’ – see below).
  • Credit Underwriting (after the application is submitted): ‘Processing’, ‘Rejected’, ‘Withdrawn’, ‘Approved’, ‘Enabled’, ‘Disabled’.

Creation Date

This report processes two sets of data - a) Before the application is submitted b) After the application is submitted. The creation date definition varies for these two sets of data.

  • CREATION_DATE (before the application is submitted): If the application is not submitted, the creation date corresponds to the day when the application was first accessed by the merchant.
  • CREATION_DATE (after the application is submitted): Once the application is submitted, the creation date corresponds to the day when the application is actually submitted.

There are a number of fields that get populated only after the application is submitted. These fields will have the value "NA" before the application is submitted: (PRODUCT_NAME,PRODUCT_ID,ACCOUNT_ID,ACCOUNT_NAME,LEGAL NAME, COUNTRY, PROCESSING_CURRENCY, BUSINESS_CATEGORY, LAST_COMMENT_ENTERED, ON_HOLD_INDICATOR, ON_HOLD_REASON_CODE, ON_HOLD_REASON, NOTE, AMEX_MID, PROCESSING_TYPE, AGENT_PROFILE_1, AGENT_PROFILE_2, DEFAULT_BANK, ENABLED_DATE)

By default the report returns data for CREATION_DATE = (Current date (UTC) - 30 day) to Current date

Column Column Header Description Definition
A APPLICATION_ID Application ID
B PARTNER_NAME Name of the ISV Partner
C

PARTNER_ID

ID number of the ISV Partner
D PRODUCT_NAME ISV Partner Product Name (Product = Payfac Link or Account Management API)
E PRODUCT_ID ID number of the Product page in Geneva/Netbanx
F ACCOUNT_ID FMA # of the account boarded
G ACCOUNT_NAME DBA name of the account boarded
H CREATION_DATE Date when the FMA was created / Date the Application was started
I LEGAL_NAME Legal name of the account boarded
J COUNTRY Country of the account boarded
K PROCESSING_CURRENCY Processing currency of the account boarded
L BUSINESS_CATEGORY MCC (Merchant Category Code) of the account boarded
M STATUS Status
N LAST_COMMENT_ENTERED Comments from Ops or Risk team
O ON_HOLD_INDICATOR Notates if there are Payment Holds
P ON_HOLD_REASON_CODE Reason code for Hold
Q ON_HOLD_REASON Hold Reason code definition
R NOTE Additional Notes
S AMEX_MID Amex MID provided
T PROCESSING_TYPE Notates Credit Card (CC) or Direct Debit (DD) account
U AGENT_PROFILE_1 Agents that are tagged to the FMA
V AGENT_PROFILE_2 Agents that are tagged to the FMA
W DEFAULT_BANK Sponsor Bank
X ENABLED_DATE Date the account was set to Enabled status
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