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Restrictions

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Introduction

Restriction functionalities introduced by Paysafe give an option to enable or disable different types of transactions. The restrictions could be related to the Compliance and Risk checks performed on end-customers accounts and/or termination of relationship with end-customers.

Paysafe provides information regarding the restricted transaction types, reasons regarding the restrictions, and required actions for restrictions removal.

The following information is presented by Paysafe via webhooks too.

Restrictions

Restriction Code Restriction Name Description
ALL_TRANSACTIONS All transactions Block all types of transactions
OUTGOING_TRANSACTIONS Outgoing transactions Block withdrawals and send money transactions
CARD_DEPOSITS Card deposits Block all deposit made by card
OUTGOING_TRANSACTIONS_AND_CARD_DEPOSITS Outgoing Transactions and Card Deposits Block withdrawals and send money transactions and all card deposits
CARD_AND_ACH_DEPOSITS Card and ACH deposits Block all deposits made by card and ACH bank deposits
INCOMING_TRANSACTIONS Incoming transactions Block all types of bank ( ACH, bank wire) and card deposits, including EFT deposits; receive money from other customers and merchants; sell crypto and stocks.
SEND_MONEY Send Money Block all send money transactions to other customers and merchants (including Wallet checkout)
DEPOSITS Deposits Block all types of bank ( ACH, bank wire) and card deposits, including EFT deposits
DEPOSITS_AND_WITHDRAWALS Deposits and Withdrawals Block all types of deposits (bank and card) and all types of withdrawals (including ATM and POS trn with prepaid card)
CRYPTO_TRANSACTIONS Crypto transactions Block all crypto transactions including buy and sell, receiving and sending crypto
OUTGOING_TRANSACTIONS_AND_ACH_DEPOSITS Outgoing transactions and ACH deposits Block all types of withdrawals (including ATM and POS transactions with prepaid card) and ACH deposits
OTHER Other Other Paysafe restriction.

Reasons

Reason Code Reason Name Description
RISK_CONTROLS Risk controls The reason for setting up the restriction requires additional risk checks to the end-customers accounts.
COMPLIANCE Compliance The reason for setting up the restriction is related to the customer's due diligence and requires an additional compliance check of the end customer's account.
KYC KYC The reason for setting up the restriction is related to the customer's KYC verification and requires KYC document submissions.
UNDER_18 Under 18 The reason for setting up the restriction is confirmed underage customers. Violation of T&C the account is closed.
CONFIRM_TXN_ACTIVITY Confirm txn activity The transaction activity of the account is under review. The customer should be advised to confirm transactions with a prepaid card and the result should be escalated to the Paysafe Customer Support Team.
DUPLICATE_ACCOUNT Duplicate Account The reason for setting up the restriction shows that the same person already exists as the account owner.
T_C_ABUSE T&C Abuse The reason for setting up the restriction indicates the account is involved in activities that are in breach of the Terms of Use
NO_SERVICE_COUNTRY No Service Country The reason for setting up the restriction is that the registration country is not supported
TERMINATED Terminated The reason for setting up the restriction is because of Compliance requirements. No further action, the account can’t be reopened.
CLOSE_ACCOUNT Close Account Generic close reason

Actions in B2B API

Action Code Action Name Description
CONTACT_CUSTOMER_SERVICE Contact customer sеrvice The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required
WAIT Wait The account is under review and the customer should be advised to wait. No further customer actions are required
KYC_VERIFICATION KYC verification The account is under KYC review and the customer should be pushed to start the KYC flow
SUBMIT_ID Submit Identity Document The account is under KYC review and the customer should be pushed to start the KYC flow
SECOND_FORM_OF_ID Second Form of ID (KYC Verification) The account is under KYC review and the customer should be pushed to start the KYC flow
SUBMIT_SSN_CARD Request ID - Social Security Card (KYC Verification) The account is under KYC review and the customer should be pushed to start the KYC flow
SUBMIT_AD Submit Address Document The account is under KYC review and the customer should be pushed to start the KYC flow
PEP_DECLARATION PEP Declaration The account is under PEP and Sanction review and the customer should be pushed to provide a PEP Declaration
BANK_ACCOUNT_VERIFICATION Verify Bank Account The account is under review, the customer needs to verify the payment instrument.

Actions in B2C API

Action Code Action Name Description
CONTACT_CUSTOMER_SERVICE Contact customer service The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required
WAIT Wait The account is under review and the customer should be advised to wait. No further customer actions are required
KYC_VERIFICATION KYC verification The account is under KYC review and the customer should be pushed to start the KYC flow
BANK_ACCOUNT_VERIFICATION Verify Bank Account The account is under review, the customer needs to verify the payment instrument.
PEP_DECLARATION PEP Declaration The account is under PEP and Sanction review and the customer should be pushed to provide PEP Declaration
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