Restrictions
Introduction
Restriction functionalities introduced by Paysafe give an option to enable or disable different types of transactions. The restrictions could be related to the Compliance and Risk checks performed on end-customers accounts and/or termination of relationship with end-customers.
Paysafe provides information regarding the restricted transaction types, reasons regarding the restrictions, and required actions for restrictions removal.
The following information is presented by Paysafe via webhooks too.
Restrictions
| Restriction Code | Restriction Name | Description |
|---|---|---|
| ALL_TRANSACTIONS | All transactions | Block all types of transactions |
| OUTGOING_TRANSACTIONS | Outgoing transactions | Block withdrawals and send money transactions |
| CARD_DEPOSITS | Card deposits | Block all deposit made by card |
| OUTGOING_TRANSACTIONS_AND_CARD_DEPOSITS | Outgoing Transactions and Card Deposits | Block withdrawals and send money transactions and all card deposits |
| CARD_AND_ACH_DEPOSITS | Card and ACH deposits | Block all deposits made by card and ACH bank deposits |
| INCOMING_TRANSACTIONS | Incoming transactions | Block all types of bank ( ACH, bank wire) and card deposits, including EFT deposits; receive money from other customers and merchants; sell crypto and stocks. |
| SEND_MONEY | Send Money | Block all send money transactions to other customers and merchants (including Wallet checkout) |
| INCOMING_TRANSACTIONS_AND_SEND_MONEY | Incoming Transactions and Send Money | Block all types of the bank ( ACH, bank wire) and card deposits, including EFT deposits; receive money from other customers and merchants; sell crypto and stocks and all send money transactions to other customers and merchants (including Wallet checkout) |
| DEPOSITS | Deposits | Block all types of bank ( ACH, bank wire) and card deposits, including EFT deposits |
| DEPOSITS_AND_WITHDRAWALS | Deposits and Withdrawals | Block all types of deposits (bank and card) and all types of withdrawals (including ATM and POS trn with prepaid card) |
| CRYPTO_TRANSACTIONS | Crypto transactions | Block all crypto transactions including buy and sell, receiving and sending crypto |
| OUTGOING_TRANSACTIONS_AND_ACH_DEPOSITS | Outgoing transactions and ACH deposits | Block all types of withdrawals (including ATM and POS transactions with prepaid card) and ACH deposits |
| OTHER | Other | Other Paysafe restriction. |
Reasons
| Reason Code | Reason Name | Description |
|---|---|---|
| RISK_CONTROLS | Risk controls | The reason for setting up the restriction requires additional risk checks to the end-customers accounts. |
| COMPLIANCE | Compliance | The reason for setting up the restriction is related to the customer's due diligence and requires an additional compliance check of the end customer's account. |
| KYC | KYC | The reason for setting up the restriction is related to the customer's KYC verification and requires KYC document submissions. |
| UNDER_18 | Under 18 | The reason for setting up the restriction is confirmed underage customers. Violation of T&C the account is closed. |
| CONFIRM_TXN_ACTIVITY | Confirm txn activity | The transaction activity of the account is under review. The customer should be advised to confirm transactions with a prepaid card and the result should be escalated to the Paysafe Customer Support Team. |
| DUPLICATE_ACCOUNT | Duplicate Account | The reason for setting up the restriction shows that the same person already exists as the account owner. |
| T_C_ABUSE | T&C Abuse | The reason for setting up the restriction indicates the account is involved in activities that are in breach of the Terms of Use |
| NO_SERVICE_COUNTRY | No Service Country | The reason for setting up the restriction is that the registration country is not supported |
| TERMINATED | Terminated | The reason for setting up the restriction is because of Compliance requirements. No further action, the account can’t be reopened. |
| MERCHANT_REQUEST | Merchant request | The reason for setting up the restriction is because of the merchant's request. The restriction for such reason could be lifted by the merchant. |
| CLOSE_ACCOUNT | Close Account | Generic close reason |
Actions in B2B API
| Action Code | Action Name | Description |
|---|---|---|
| CONTACT_CUSTOMER_SERVICE | Contact customer sеrvice | The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required |
| WAIT | Wait | The account is under review and the customer should be advised to wait. No further customer actions are required |
| KYC_VERIFICATION | KYC verification | The account is under KYC review and the customer should be pushed to start the KYC flow |
| SUBMIT_ID | Submit Identity Document | The account is under KYC review and the customer should be pushed to start the KYC flow |
| SECOND_FORM_OF_ID | Second Form of ID (KYC Verification) | The account is under KYC review and the customer should be pushed to start the KYC flow |
| SUBMIT_SSN_CARD | Request ID - Social Security Card (KYC Verification) | The account is under KYC review and the customer should be pushed to start the KYC flow |
| SUBMIT_AD | Submit Address Document | The account is under KYC review and the customer should be pushed to start the KYC flow |
| PEP_DECLARATION | PEP Declaration | The account is under PEP and Sanction review and the customer should be pushed to provide a PEP Declaration |
| BANK_ACCOUNT_VERIFICATION | Verify Bank Account | The account is under review, the customer needs to verify the payment instrument. |
| NO_REMEDIATION | No remediation | The account is permanently closed (or terminated) due to either a business decision, or violation of the terms of service, or other fraudulent or suspicious activities |
Actions in B2C API
| Action Code | Action Name | Description |
|---|---|---|
| CONTACT_CUSTOMER_SERVICE | Contact customer service | The account is under review and the customer should be advised according to the relevant procedure. Possible further customer actions are required |
| WAIT | Wait | The account is under review and the customer should be advised to wait. No further customer actions are required |
| KYC_VERIFICATION | KYC verification | The account is under KYC review and the customer should be pushed to start the KYC flow |
| BANK_ACCOUNT_VERIFICATION | Verify Bank Account | The account is under review, the customer needs to verify the payment instrument. |
| PEP_DECLARATION | PEP Declaration | The account is under PEP and Sanction review and the customer should be pushed to provide PEP Declaration |
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